Heroes of the Storm Connection Problems

Updated: 11 months ago
Article ID: 112212
Product:

Common Problems

  • Connection problems in Heroes of the Storm.
  • Error: "You were disconnected from Blizzard services."

Before trying any of the following steps check the BlizzardCSEU_EN Twitter for any service interruptions.

  1. Reset your network devices to make sure your router hasn't become flooded with data.
  2. Release and renew your IP and flush your DNS to resolve any network conflicts.
  3. Update your drivers to resolve any compatibility issues.
  4. If you're using a wireless connection, optimize your internet connection to rule out a connection issue.
  5. Try closing background applications to resolve any software conflicts.
Advanced Troubleshooting
  1. Check your network configuration to find any issues with your firewall, router, or port settings.
  2. If you're using a VPN, try removing it.
  3. Disable any proxies that may interfere with the login module.
  4. Run a security scan to remove any viruses or malware infections.
  5. Configure your security software's exception list to allow Blizzard applications to run.
  6. Old firmware on your modem and router can cause issues with complex game connections. Visit the manufacturer's website for instructions on how to apply firmware updates.
  1. Reset your network devices to make sure your router hasn't become flooded with data.
  2. Release and renew your IP and flush your DNS to resolve any network conflicts.
  3. Run Software Update to check for pending updates to software, drivers, and firmware.
  4. If you're using a wireless connection, optimize your internet connection to rule out a connection issue.
  5. Try closing background applications to resolve any software conflicts.
Advanced Troubleshooting
  1. Check your network configuration to find any issues with your firewall, router, or port settings.
  2. If you're using a VPN, try removing it.
  3. Disable any proxies that may interfere with the login module.
  4. Run a security scan to remove any viruses or malware infections.
  5. Configure your security software's exception list to allow Blizzard applications to run.