Common Problems
- Disconnected from game - NPCs stalled, unable to attack or progress further within the instance server.
- The game froze up and locked. Could run around on pre-explored terrain.
Before trying any of the following steps check the BlizzardCSEU_EN Twitter for any service interruptions.
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Reset your network devices to make sure your router hasn't become flooded with data.
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Release and renew your IP and flush your DNS to resolve any network conflicts.
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Update your drivers to resolve any compatibility issues.
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If you're using a wireless connection, optimize your internet connection to rule out a connection issue.
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Try closing background applications to resolve any software conflicts.
Advanced Troubleshooting
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Check your network configuration to find any issues with your firewall, router, or port settings.
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If you're using a VPN, try removing it.
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Disable any proxies that may interfere with the login module.
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Run a security scan to remove any viruses or malware infections.
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Configure your security software's exception list to allow Blizzard applications to run.
-
Old firmware on your modem and router can cause issues with complex game connections. Visit the manufacturer's website for instructions on how to apply firmware updates.
-
Reset your network devices to make sure your router hasn't become flooded with data.
-
Release and renew your IP and flush your DNS to resolve any network conflicts.
-
Update your drivers to resolve any compatibility issues.
-
If you're using a wireless connection, optimize your internet connection to rule out a connection issue.
-
Try closing background applications to resolve any software conflicts.
Advanced Troubleshooting
-
Check your network configuration to find any issues with your firewall, router, or port settings.
-
If you're using a VPN, try removing it.
-
Disable any proxies that may interfere with the login module.
-
Run a security scan to remove any viruses or malware infections.
-
Configure your security software's exception list to allow Blizzard applications to run.
-
Old firmware on your modem and router can cause issues with complex game connections. Visit the manufacturer's website for instructions on how to apply firmware updates.
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