Common Problems
Critical Battle.net Update Agent files are missing from your computer and the Battle.net desktop app can't download new copies. Follow the steps below to resolve the problem.
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Restart your computer to resolve problems caused by programs and services running in the background.
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Update your drivers to resolve any compatibility issues.
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Try closing background applications to resolve any software conflicts.
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Run a security scan to remove any viruses or malware infections.
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Configure your security software's exception list to allow Blizzard applications to run.
Advanced Troubleshooting
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Delete the Battle.net Tools folder to automatically rebuild outdated or corrupt files.
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Uninstalling and reinstalling the Battle.net App may resolve rare launcher issues.
Tried everything here?
If the steps above did not resolve your problem, visit our Technical Support forum or contact us.
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