Common Problems
- Unable to claim a code
- Error "We can’t process this code at this time. Please try again later."
Some codes have regional restrictions. You will receive this error if you are claiming a code that doesn't belong to your region. If you have recently moved to a different country, you can resolve this problem by updating your country of residence in your account details.
If the issue persists, check the code for errors and try again, or refer to your point of sale for a refund or exchange. If the code was a gift, speak to your friend.
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