Common Problems
- Error: "You’ve already claimed this code. If your item isn’t showing up in-game, please contact Customer Support"
- Error: "Good news! You already own this product"
- Error: "Key already redeemed on this account"
You can only claim a code in your account once. If you receive this error, it means your code was successfully added to your Blizzard account.
- If it is a game, check your Games & Subscriptions page to verify you have successfully added it to your account
- If it is an in-game item, log into the game to verify you received the item
Always make sure you are logged in with the correct email or BattleTag.
Please log in to submit feedback.
Did you find this article helpful?
Great! Help us improve. Please rate the following from a scale of 1 to 5 stars:
Sorry to hear that! We'd like to know what's wrong. Please check any which apply:
Thanks for your feedback!