Cannot Log in to the App, But Can Log in to the Website
Common Problems
- I get an error when I try log into the app, but I can login to my account management page
- We couldn't log you in with what you just entered. Please try again
- Be sure to enter the Battle.net account email address and password correctly.
- If your login information is saved, try re-entering your Battle.net account email and password.
- If the issue persists, try resetting your Battle.net password.
-
Deleting the Battle.net cache folder can resolve problems with the logon module.
- If you have an Authenticator, visit our BLZBNTBGS8000000F article.
Please log in to submit feedback.
Did you find this article helpful?
Great! Help us improve. Please rate the following from a scale of 1 to 5 stars:
Sorry to hear that! We'd like to know what's wrong. Please check any which apply:
Thanks for your feedback!