World of Warcraft Characters Missing

If your World of Warcraft characters are missing, take the following steps before contacting us:

• Use the scroll bar on the right side of the Character Select screen to scroll down. Additional characters may be visible at the bottom.
• You may have the wrong realm selected on the Character Select screen. Click Change Realm to see what realms contain your characters, and to select a different realm.
• You may be logged in to the wrong game account or region. Select a different account from the dropdown above Play on the Battle.net app.
• You may be logged in to the wrong Battle.net account. Log out of the Battle.net app and log back in using the correct email address.
• Check BlizzardCS on Twitter for breaking news and information on our services.
• If you've returned to World of Warcraft after a long absence, you may need to refresh your character stats. To do so:
  1. Select the realm your characters were on, on the character select screen.
  2. Create a new character on that realm to refresh your character list.
  3. Exit the game and delete your Battle.net Cache folder.