Troubleshooting steps for the error: "account_not_trusted_write_locked"

How to obtain alternate Hearthstone heroes.

Information on why arena matches are ended early in preparation for special events

Reason a product may not be available in your country.

How to resolve this error when buying something in the Blizzard Shop

Information on missing card packs or other content from a pre-purchase of a Hearthstone expansion.

Friend or family member used payment information without permission and I would like a refund for the purchase(s) made

All sales in Hearthstone are final. Please double-check your order before you enter your password to finalize your payment.

How to resolve Hearthstone payment errors when buying in-game

Purchasing is blocked on your account. Please contact Customer Support for assistance removing the block.