This game account is in a different region or Battle.net account.
Troubleshooting steps for the BLZBNTGFT00000001 error
How to install Call of Duty: Black Ops Cold War and troubleshooting steps for technical issues
Types of issues Blizzard Customer Support can help you with on Activision games
What to do if you claimed a gift in the Blizzard app and you selected the wrong region
General information about the capabilities of Parental Controls.
Battle.net Balance top-ups may take up to 24 hours to be available for use
What to do if Call of Duty: Black Ops Cold War is missing from your Battle.net App