Unable to Complete Quest - Durable Information Securing Container

We have received several reports of this issue and are investigating it. Customer Support does not have a workaround or resolution that can be provided.

Players experiencing this issue have discovered that having an active Lorewalking adventure in progress can cause issues with being able to see NPCs. Return to the Lorewalking adventure and complete it and then try again, or use the "X" option on the Ask a Question interface, which is located on the right of the screen, which will end the active Lorewalking adventure.

If you discover new issues, please submit a new Bug Report.

Note: Bugs submitted in-game do not receive a personal response. Instead, they'll be directed to the teams responsible for addressing them.