La versione in inglese è disponibile qui sotto.
Problemi comuni
- My World of Warcraft subscription ended early
- I bought some Game Time, my money was taken but I only got a few days
- The game time I purchased is no longer showing
- I'm missing game time and received less days for my February subscription
Subscriptions will always renew on the same date of each month, regardless of how many days are in that month. You are not charged extra for months that have 31 days nor charged less for February.
Your billing date can be found in Account Settings. Be aware that many bank statements will show purchase times based on when the payment completes, not when the purchase was made, which can take up to a week.
Your order status needs to be Complete before your game time is credited. This may take up to 24 hours depending on the payment method used. You can see the status of your order in your Transaction History. If you see no order, or your order shows as failed, it means your payment didn't go through; please check our Credit Card or PayPal payment troubleshooting articles and try again.
If you have multiple World of Warcraft accounts (WoW1, WoW2...), verify which one you activated, and make sure you launch the game selecting the correct WoW account. If you added your game time or subscription to the wrong account, Customer Service may be able to help.